Contact Us

Please remember that there are rules about when we can accept a complaint.  If, after looking through the website, you think that your complaint is one that we can handle please give us a call, Monday to Friday between 9am and 5pm.

We will usually be able to deal with phone queries on the spot – so phoning us may be quicker than using the online Enquiry Form or writing to us.  If your first language is not English we can offer a telephone interpreter service.

Phone:  0330 440 1634 or 01925 530 270
These numbers may be cheaper to use if you use a mobile phone or phone provider other than BT, and will be “free” if you pay a monthly charge for calls to numbers starting 01 or 02.

Text Phone:  0330 440 1600 or 01925 430 886

We are pleased to take calls from those using RNID Typetalk Relay and TextDirect Services.

Email: enquiries@os-property.org

Post: 

Ombudsman Services: Property,

PO Box 1021

Warrington

WA4 9FE

We recycle all written correspondence we receive and can not return original documents, please help us reduce paper consumption in our office by considering if you can call us or use the online Enquiry Form.

Fax:  0330 440 1635 or 01925 530 271

We issue information in other languages and other formats.  Please let us know if you have any specific needs.