What is Ombudsman Services: Property?

If you have a problem sorting out a complaint with a chartered surveying firm, surveyor, estate agent, residential managing agent or other property professional that is a member of our service, we may be able to help.

Ombudsman Services: Property is free and independent to use. We consider complaints fairly. We listen to both sides and look at the facts.

Ombudsman Services: Property can only look at your problem if one of our members is involved so it is very important that you check this first.

A list of our members is available on our website or you can check with the property professional you are complaining about. If it is a member of our scheme it may also display our logo in its office or shop window or on its website. 

Who can complain ?

You can use Ombudsman Services: Property if you are a consumer and:

• you are complaining about a chartered surveying firm or surveyor that has provided, or is contracted to provide, a surveying service to you and is a member of our service (a member firm); or
• you have relied upon the surveying services of a chartered surveyor or surveyor which is a member firm; or 
• you are an actual or potenial buyer or seller of a residential property who has a complaint about an estate agent that has provided, failed to provide, or is contracted to provide, a service to you and is a member form; or
• you are a potential buyer or seller of a residential property who has relied upon the services of an estate agent which is a member firm; or 
• you have a complaint against a letting or residential managing agent that has providedm or is contracted to provide, a service to you and is a member firm; or
• you are representing a customer who meets one of the above conditions and you have the customer's permission, in writing, to make the complaint.