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Annual Report 2010

Annual Report 2009

Ombudsman Services: Property booklet - Resolving consumer disputes Making a complaint to the ombudsman

Ombudsman Services: Property deadlock flyer

Customer Satisfaction Survey 2010

Customer Satisfaction Survey - Pilot Study Report 2009

Terms of Reference

Goodwill guidance note

Our service standards

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Download our guide to making a complaint in PDF format

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Download out Adobe Acrobat Reader

          Complaints
Complaints Process

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The Ombudsman Service Limited. Registered office: Wilderspool Park, Greenall's Avenue, Warrington WA4 6HL. Registered in England & Wales. No: 4351294
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